Help & Support
Questions, bug reports, account trouble, or a data request - send us a message and we'll get back to you by email. You don't need an account to contact us.
Email us directly. Prefer your own mail client? Write to [email protected] and we'll pick it up from there. We usually reply within a few working days.
Send us a message
Fill this in and we'll open a support ticket. You'll get a reference number to quote if you need to follow up.
Before you write
A couple of things that answer most questions faster than we can:
- Importing from Figma. You can connect your Figma account in Settings, or paste a personal access token - Figma's guide to creating one.
- Storage limits. Each account has a storage budget covering its prototypes' images and session data. You can see your usage - and a per-team breakdown - on the Usage page in the app's profile menu. Deleting a prototype frees its space immediately.
- Deleting tester data. Individual sessions can be deleted from a test's results view, and recorded sessions are automatically deleted 90 days after collection. See our Privacy Policy for the full retention picture.